Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. The kitchen is the heart of the house, and few things are better than having a happy home. Having quality spaces to spend time with your loved ones is vital to a happy home. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

We’re looking for team members who think big, move fast, work smart, and have a desire to do things better . We are interested in hiring great team members with the talent it takes to keep up with our growth and enjoy working in a fast start up environment.

As a successful product technician your primary duties are:

• Become an expert on Cosmo products
• Develop, organize, and maintain product database to ensure that all product technical details (SKU, design, parts, functionality, specifications, etc) are consolidated and easily accessible
• Work closely with customer service supervisor to identify customer issues with products including but not limited to maintenance, operation, and repair of products
• Actively pursues and effectively communicates solutions to product issues in order to improve customer experience and meet customer needs
• Review manufacturing process and product schematics to identify ways to optimize product performance and usability
• Analyze product market and customer experience to determine best approach for product design
• Other duties may be assigned

Qualifications:

• High School diploma or equivalent, required.
• Minimum of 2 year of customer service experience
• Excellent trouble shooting and problem-solving skills
• Experience with kitchen hardware and appliances (plus)
• Technologically savvy
• Written and Oral Communication Skills
• Very detail-oriented
• Organizational skills
• Ability to multi-task
• Mechanical Aptitude / Handy with tools
• Proficiency in English
• Customer Relations
• Bilingual is a plus
• Proficient in Word, Excel (plus)

Benefits include paid time off and 401k

** This is a STARTING position with a STARTING salary. There's room to grow here based on performance.

Job Type: Full - Time

Evaluations within first 3 months.

**Lots of room for growth. We are always looking for motivated individuals looking to grow long-term and excel in a company**

Job Type: Full-time

Salary Negotiable

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person